Your contract is made with Anatolia Tours and Travel Company (also referred as ‘ATTC’), registered in British Columbia, Canada under license number 38982 whose registered office and principal place of business is at 1495 Mathers Ave. West Vancouver,  V7T 2G5 British Columbia, Canada) , under following terms and conditions:

1. General Information

1.1 When you make a booking you shall be deemed to have accepted and agreed that our responsibility to you and your party for supplying the tours and other holiday services described in the Tour Booking Form (and in any supplemental documents) shall be in accordance with these Terms and Conditions.

1.2 A Contract will exist once your signed Tour Booking Form and deposit is received by us and we accept and confirm the booking. Please note that travel arrangements are not confirmed until you receive our written confirmation. Contract shall be formed on these Terms and Conditions.

1.3 No variation of these Terms and Conditions shall apply unless confirmed in writing by or on behalf of ATTC. ATTC reserves the right to amend and update these Terms and Conditions at any time without notice. Only ATTC representatives, who possess written authority to do so, may vary, add or waive any term or condition in this contract, to include terms or conditions set forth in the preceding provisions.

1.4 These Terms and Conditions together with the information set out in our Tour Booking Form and Booking Confirmation constitute the entire agreement between ourselves and yourself and supersede any prior promises, representations, undertakings or implications whether written or oral.

1.5 We will provide the holiday services and accommodations as described in the Tour Booking Form and Booking Confirmation. Any additional requests not included on the Booking Confirmation do not form part of the Contract. It is your responsibility to check that the details are accurate and are consistent with agreed details.

2. Prices

2.1 Prices are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates at booking date and are subject to change without prior notice. Your price will be fixed once you have paid your deposit of your land tour and received your booking confirmation. This guarantee is subject to clause 4.4 and excludes fuel surcharges or any other taxes, charges or levies imposed by any government or their agencies.

2.2 Tour Price Includes:

- Hotel Accommodation: Prices are per person and are based on two persons sharing a twin-bedded room. Any other type of accommodation is subject to supplement fee. For triple room bookings, an extra bed will be provided in the room and the extra bed is often a folding bed, much inferior to the existing twin/double bed. Substitute hotels may be used at certain times and will be of similar standard whenever possible.

-Meals: As indicated in the itineraries with letters (B) breakfast, (L) lunch, (D) dinner

-Transportation: Touring and other transportation provided by private air-conditioned motor coach unless otherwise stated in the itinerary

-Sightseeing: As mentioned in each itinerary escorted by English speaking guides ·

- Transfers: Arrival and departure airport transfers are included in the tour prices.

-Transfers may or may not be included for passengers who extend their stay with pre-tour or post-tour arrangements depending on the destination, day, length of stay etc.

-Porterage: Included in some tours as indicated in itineraries

-Local taxes and service charges  

Tour Price Excludes: International airfare -except where specified-, Departure & airport taxes and fees, Passport and visa services & fees, Beverages with meals, Meals other than those mentioned in each itinerary, Tips to drivers, guides and escorts, Personal expenses such as laundry, telephone, taxi, excess baggage etc., Insurance of all kinds including travel insurance, Optional tours

3. Booking and Payment:

3.1 Your reservation request will be confirmed upon receipt of the non-refundable deposit which is 25% of the total tour rate. Please note that travel arrangements are not confirmed until you receive our written confirmation.

3.2 The balance of the total amount is due in 60 days prior to the tour date. Airline bookings and reservations received within 60 days to departure require full payment (including insurance premium if applicable) upon booking.

3.3 If the deposit is not paid on time, the reservation will automatically be cancelled. If the balance is not paid on time we shall retain your deposit and reserve the right to cancel your travel arrangements and levy the cancellation charges set out in clause 4.3 below.

3.4 All prices shall be payable in the quoted/invoiced currency. All credit card payments are charged in Canadian Dollars or US Dollars.

3.5 Your payment is not deemed made until we confirm we have received cleared funds.

3.6 Payments can be made via:

1) Cheque / Money Order: Payable to ANATOLIA TOURS AND TRAVEL COMPANY, mailed to our principal business address.

2) Bank Transfers to ANATOLIA TOURS AND TRAVEL COMPANY  Travel Trust Account (account details to be provided upon booking)

3) Visa or MasterCard, via authorization form

4. Changes to the Booking:

4.1 After booking is confirmed, any revision or alteration requested by you (including transfer of booking to a later date) is subject to our acceptance at our sole discretion and to an administrative fee of max $50.00 per revision per booking. Additionally, we reserve the right to make any further necessary charges relating to the change or changes including charges imposed by our suppliers. Changes or adjustments to a booking will not be accepted within 60 days prior to departure and will be treated as a cancellation in accordance with clause 4.3.

4.2 If after the commencement of your tour you request any changes to your travel arrangements, we will do our best to implement them, but we cannot guarantee that it will be possible. In the event of such changes being made, you'll be liable for any cancellation charges that may be levied for the previously booked service and for any costs incurred by us and our suppliers in attempting to secure any revised arrangements.

4.3 You may cancel the booking at any time providing that the cancellation is made in writing by the person who made the original booking. You will receive a refund of the amount paid (excluding any insurance premiums and amendment charges) less the cancellation fees specified below:

*Airline bookings are subject to airline companies’ own cancellation policies.

4.4 It is unlikely that we will have to amend your booking but we reserve the right to make any changes if deemed necessary. Most of these changes are minor and we will advise you at the earliest possible date. Should a major change (change more than 20% of the tour price, omitting a destination) become necessary we will inform you at the earliest opportunity. If you do not wish to accept the major change, you can book an alternative tour at the current advertised price or cancel the tour upon which we will issue you a future travel credit for any price difference. Our liability in such a case is limited with future credit to you of any amounts you have paid to us.

4.5 It is possible that the requested accommodation may not be suitable or available before booking, after booking or upon your arrival for reasons beyond our control. If this happens, we will endeavor to provide accommodation of at least the same standard. If similar standard accommodation is not available, we may offer you higher standard accommodation and advise you the surcharge that is payable by you.

4.6 We are not responsible for changes which arise as a result of situations outside of our control including but not limited to acts of God, war or threat of war, civil strife, industrial disputes, natural or nuclear disaster, infectious diseases, epidemics, pandemics, or other viral outbreaks, any governmental measures or travel advisories that prevent travelling, terrorist activity, fire, adverse or unsuitable weather conditions, technical or maintenance problems with means of transportation, changes imposed by re-scheduling or cancellation of flights by an airline.

4.7 We reserve the right to cancel or reschedule any tour or holiday arrangements due to operational requirements or circumstances beyond our control, as mentioned in clause 4.6. If we need to cancel or reschedule your tour (excluding cancellations due to non-payment) before your departure, we will notify you in writing as soon as possible. You will receive a future travel credit for the amounts you have paid, which can be used for an alternate date at the same destination, for a tour package at the original cost, or for a package that costs more. If the new booking exceeds the value of your future travel credit, you must pay the additional amount in full using a different payment method at the time of booking. This future travel credit must be used within 24 months of the original travel date or within 12 months after travel advisories are lifted, whichever is later. Our liability is limited to providing you with this future credit for the amounts you have paid. Please note that the future travel credit is non-refundable and cannot be exchanged for cash. If a booking made with this credit is canceled, our standard terms and conditions will apply.

5. Our Liability:

5.1 We accept responsibility for making arrangements for the tour services described in the booking confirmation document we send to you. We are neither a carrier nor a provider of accommodation; the carriers, hotels and other suppliers providing tour services are our independent contractors only. You agree that neither ATTC nor its affiliates shall be liable for any damage or loss including personal injury, death, property loss, delay, change in air services, sickness, strike, war, infectious diseases, epidemics, pandemics, quarantine, terrorism, bankruptcy, weather, upset, disappointment, inconvenience, or expense occasioned by any act or omission of any supplier or person providing tour services. In the above cases, you will not be entitled to any refund.

5.2 It is your responsibility to procure necessary documentation such as passports, visas and health certificates where required.

5.3 We reserve the right to accept or reject any person as a tour participant or to expel any tour participant from the tour, should your behavior be such that it is likely in our reasonable opinion to cause distress, damage, annoyance or danger to any other person. In such circumstances, you will not be entitled to any refund.

5.4 Airline alternative equipment and routings are subject to change by the airline and will not result in any refunds.

5.5 Unfortunate risks of travel such as transportation failure (e.g. flight delays), loss of or damage to baggage, personal effects, money or documents are outside our control and responsibility.

5.6 No refunds can be made for any unused services.

5.7 Airline bookings: In case we are unable to confirm your air reservation in quoted class of service, we may offer an alternative of either connecting flights, substitute gateways or a more expensive booking category. Any air surcharges will be at your expense. The Passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, the transportation company and passenger or purchaser of tour. We assume no responsibility in this connection.

5.8 Travelers with special needs need to be accompanied by a companion capable of providing all assistance required, and we shall not be responsible for any special assistance.

6. Insurance:

We strongly recommend you purchase trip cancellation and personal travel insurance against cancellation charges, unexpected interruption of your holiday, medical expenses arising overseas, loss or damage to luggage, personal liability etc.

7. Complaints:

We will do our best to ensure your satisfaction but if you have a complaint then you must report it immediately to our local representative or to our main office in Canada so we can endeavor to solve the problem. If your complaint is not resolved locally, you should advise us in writing within 30 days of the incident. Our responsibility is subject to your timely action to provide us the opportunity to investigate the matter and resolve the problem while you are on the tour.

8. Privacy Policy:

We respect your privacy. We will use your personal information only for tour booking and will not disclose the details and information provided by you to any third party unless it is specifically required to do so by law or in response to a valid, legal request by a law enforcement or governmental authority.

9. Applicable Law:

ATTC operates within the legal jurisdiction of the Province of British Columbia. You agree that any dealings or transactions you have with ATTC, regardless of your location or the destination country, will be governed by and construed in accordance with the laws of British Columbia, and that you hereby irrevocably adhere to the exclusive jurisdiction of the Courts of competent jurisdiction of British Columbia in any proceeding.  Also note that any legal proceeding against the company must commence no later than 3 months after the travel services have been completed.

10. Miscellaneous:

10.1 While every effort has been made to ensure that the information is correct, ATTC cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. We reserve the right to re-issue all documents/invoices we deliver to you in case we discern inaccuracy due to computer or human error.

10.2 The invalidity of any of the provisions hereof shall not effect the validity of any of the  other provisions, and the contract shall be construed as though such invalid provision had never been contained herein.

10.3 Any copyright, trade-marks or other Intellectual Property Rights contained in our   brochures, Website or other material shall belong to us unless otherwise stated.

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